Is a SCAM?

This is my experience @
Most of the guys might have come across after the release of ios 5 with the modem baseband 04.12.01. This is because the usual unlock methods failed with the arrival of modem baseband 04.12.01.

My iPhone 4 was locked to AT&T and i had tried every unlock methods out there. After few days of search, i came across I said to myself that it is a scam site, trying to eat peoples money.

I looked at their Facebook page with thousands of posts praising and lots of reviews and finally paid them $35 to use their service. I gave them my phone’s IMEI number.

They said it will take about 6 hours. I waited.

The order status page read “IMEI is waiting to be submitted to unlock server”.
After 2 and half hours the status read “IMEI submitted to unlock server”.
I was happy when i saw this. I checked the site after 6 hours, it was still the same.
I tried again after 2 hours, NO CHANGE, i became sceptical.
The next day, when i tried it read “Unlock complete – simply connect your handset to iTunes to complete the unlock.”

I then connected my iPhone to my system and opened iTunes and there it read “Congratulations, your iPhone has been unlocked.”

Finally, i got my iPhone unlocked.

One more thing, mistakenly i paid them $35 twice. I mailed them about the issue, and after a week i got a mail from NOCHEX saying that they have refunded my one payment, but i never got it from NOCHEX. Few more mails, and they paid me via paypal later.

Please read the below comments to see other people’s experiences.

After coming to know about the experiences of many other users, these are my conclusion:
  1. Please do read carefully about their pre-order terms. “Pre-orders” are not covered by their money back guarantee. You are paying to be placed in their mailing list service.
  2. The unlock can take longer than expected.

After coming to know about the experiences of other users/victims, i think what they are doing is that, they can get your iPhones unlocked by few carriers. Thats probably why we can see few good reviews about them, but the rest of the carriers are scam. I can’t really say which carriers work, AT&T USA probably works since mine was locked to AT&T.

“It’s common knowledge that the majority of site reviews are fake, same goes for websites with similar services that have Twitter or Facebook accounts with thousands of followers or fans.”

“Their service is quite deliberately misleading, takes longer than everyone thinks and is QUITE extortionate in pricing.”

For people who hasn’t got a refund, see the below comment from John Ho. But its against their terms, they say that they can blacklist your imei.

Hope it helps………..

Comments (58)

  1. Saul

    be aware From Official iPhone they steal
    My money they never unlock my iPhone and no refund me

  2. Dr Sunil

    I’m have been waiting and continuously reminding them since September 2014 regarding unlock of my I Phone 5, Sprint USA for which I’ve paid 110 GBP in advance. No reply, refund and communication of Status.

  3. Greg

    Beware the hidden costs with this service. They intentionally advertise a cost of £19.99 – and you can proceed to a payment page without any hint of a further charge because it appears below the quote of £19.99 and if you don’t scroll down you’ll miss it. However, once they have taken £20 off you they will extort you for a further £50+ to unlock your phone. This is blatant, intentional false advertising intended to trick people into parting with £20, using the fact that a further charge is detailed elsewhere on the website to cover themselves. As soon as I got the email saying they wanted more money i phoned customer service – 15minute wait, and then the rep said if i submitted a claim via the website i should get a refund. This is just a ploy to keep you from contacting your bank until they have taken your money – I submitted a form and heard back two days later to say no refund was available. The customer service reps don’t give their name either so they can deny it. Then they enforce a 7-day payment deadline for the other £50+ – bullying – so they can just take your £19.99!! The phone I had was an old one i just wanted to use for travelling to save damaging/losing my good phone, and has a slightly damaged screen etc. For £19.99+£50 and more I could’ve bought a budget phone for my needs! I rarely write negative reviews and I’m quite internet savvy, but I also feel that if people don’t make an effort against companies like this they can continue to mislead and take people’s money unfairly.
    PS I wrote a review on TRUSTED REVIEWS.EU which I thought would feature on their website but of course it was removed – part of their great cover-up… amazingly their are NO reviews with fewer than 3-stars on TRUSTEDREVIEWS.EU!!!! An absolutely disgraceful con. Also please see this forum for other experiences and a discussion of how companies use fake review accounts:

  4. Vlado8200

    This is a big scam and fraud
    First I paid 19 pounds they told me unlock barred
    The second time i paid 109 pounds
    2341575 12/Sep/2014 06:27:51 Pre-Order 012749003411590
    Pre-Order for iPhone 4 locked to T-Mobile Austria
    2353291 17/Sep/2014 05:11:48 With supplier
    29/09/2014 12:00:02 012749003411590
    iPhone 4 locked to Worldwide Network
    2381478 28/Sep/2014 03:28:21 With supplier
    29/09/2014 12:00:02 012749003411590
    iPhone 4 locked to Worldwide Network
    Unlocks are processed once a week every Friday. Unlocks are all usually delivered by the following Tuesday. Due to the popularity of this service, please allow up to 15 days for unlock delivery. **update 13th**Apologies for the delays with the worldwide unlocks the unlocking server used usually runs once a week but there has been an issue with the servers resulting in delays. When we get an update back in the next few days you will be emailed
    29 Sep 2014 12:00:02 – Sunday 28th September 15:28 – IMEI submitted to unlock server
    My phone is not unlocked
    and there is no response to e mail support

  5. Alex

    I’m waiting for unlock since september! No answer, no refund, no unlock.
    Don’t take my word for it, check it yourselves.
    iPhone 5C Sprint USA. 358542056713737.

  6. tony

    I needed to unlock my iPhone 4s so paid these guys $10 to check and see if the phone was blacklisted, the $35 order #2453196 and then another $58 for order #2456634. Today they asked for another $190 so I started looking on the internet and they are definitely a huge well organized scam. Their phone number +448432894084 is incorrect and does not work. They do not answer emails sent through their contact us box and, the check your order button is full of false information. I have heard allegations from others who were scammed that the owners behind this company are Kenyan and associated with the Russian mafia. UNDER NO CIRCUMSTANCES DEAL WITH THIS COMPANY!





  8. Ashley

    DO NOT use Officialiphonesunlock website. I wanted to unlock an iphone 4s locked to orange in the UK. Paid 20 pounds to the website and got an email saying I would need to pay another £79 pounds to get it unlocked. Complete rip off. They are basically making alot of money for doing nothing at all. As most people will not pay the required money to unlock the phone.

  9. whiteink

    I paid a docomo 5c to unlock order GBP69.99 in October 17.
    after 6 days, they mailed me unable to unlock beause the carrier as In-Contract, they said ‘As a goodwill gesture, you have been refunded £69.99 (the total amount, including pre-order) in Trade Credits for this unsuccessful unlock. ’ but my card never get money back.

  10. Pharrell

    My iphone 4 is locked to meteor ireland and i am now in Nigeria. I paid 19.99pounds for pre-order and just 2days ago i got a mail from them saying unlock is now available for my phone and i should pay extra 30pounds to get it within 3-12 working days. i followed the link the their website to complete the payment and get the unlock but i didn’t see any anywhere on the page to do so. Now after reading your comments here,and kinda scared that i have lost the 19.99 pounds already. My iphone4 is still in the activation stage and find my iphone service is also on plus its in iOS7. Please somebody tell me if it can still be unlocked.

  11. Gleb Gl

    Possible fraud. If you are reading this, be very careful.

    I paid them a total of GBP 100 for unlock my iPhone 5 Sprint IMEI 990002256950666. Twice I paid £ 50. I’ve been waiting more than 10 days. Support service is not responding. Until now, no result. There are suggestions that this is fraud. Be careful. Do not repeat the mistakes of others. Do unlock or return the money! Or I’ll go to the police.

  12. Circe Teasdale

    No human contact, so don’t make mistakes in your application as they still take your money.

    No one ever gets back to you if you email them.

  13. Andy


    I paid to have iPhone 5 unlocked almost 3 weeks ago. Still nothing. They claim that the “1-5 day” window frame is just that, a window frame and they can’t guarantee anything. I can swallow that. What I can’t swallow is how they gave me that response 2 weeks ago and have responded to none of my 3 later request for information.

    They have my money and have given me no confidence that I will get anything in return. I would approach them with caution as they CANNOT deliver what they promise on their website.

    Be warned!

  14. David Wake

    Took my money. Did not unlock. Refuse to refund.

    This site advertised that it would be able to unlock my ATT iPhone 5 in “1 to 5 working days” for the fee of £47.33

    I sent the money. Waited 5 working days. Nothing happened.

    I sent them a message asking for the status. They reply that they can’t unlock my phone “because it’s in contract”. That’s like a restaurant saying that they can’t bring you the food you’ve paid for “because you’re hungry”.

    They refuse to refund my money, but promise that they will be able to complete the unlock (within a ***further*** 5 working days) if I send them a further £70(!!!!!)

    At this point I refuse to throw good money after bad.

    The site FAQ claims that “The buy now page will tell you if we can unlock your handset based on the information you provide.Certain network and iPhone combinations cannot be unlocked, we will tell you this before purchase. The device, iOS firmware version or modem firmware version isn’t important.”

    Clearly, this is not true. Avoid this site.

  15. Sinead

    I paid £19.99 to have my phone unlocked which I did online but I received an email 2 days later saying I had to pay a further £109! This was not mentioned at all when I paid the £19.99. Now it may well have mentioned it in the small print but as the banks have learned it is not acceptable to keep pertinent information from the customer. I did receive a refund when I called in.

  16. sam

    they stole my money. bad customer service and there is no refund…. that’s sucks
    they tell your unlock cost $33 US dollars and after paying them you get another email asking for $60 more …be care full people

  17. Ricky Harris

    Delivery is the worst!!!

    My order was made since August 4 and I’m still waiting on a response to the status of my order. Truly disappointed!

  18. Antonio

    Bad Service.
    i have paid for an iphone 5 unlock from sprint carrier, my friend gave it to me as birthday gift so i asked to him about the phone and he said me that was his phone in USA and that is locked to sprint but is not icloud blocked, not bad esn, not blacklisted or barred, etc and they sent me an email saying me the phone is barred/in contract and that there are NUMEROUS services such as cleancheckdotme which can be used to identify blocked/barred handsets but that they can unlock it with another way but I would have to pay more money (oh yeah!)
    i used a lot of diferent site to check esn, blacklist/barred, stolen and the result is not blacklisted, not barred, not in contract, not nothing, only locked to sprint as my friend told me, these are the NUMEROUS(not only one) service that i used to check my iphone
    imeiorg (paid service to check contract status)
    checkesnfree (sprint forums users and admins approve)
    etc. only locked to sprint but this guys want more money,
    apparently it’s not too much with what they charge.

    be very careful with these guys
    I sent them some email and pictures with proof and nothing, i’m still waiting

  19. John Ho

    Hi guys.i’m from china.they are always lying to you.i have paid GBP 19.99 for unlocking the iphone 5 with carrier KDDI(lock to japan) then 30 days has passed nothing happend.i contact them again and again in support page.always tell you to wait. The important thing i have to tell everyone is i have got refund but for them. the point is make a refusal of payment to you bank and tell you bank you want to get you money have been cheated for this site.and you bank needs some evidence to prove what you said.just snapshot picture about support page’s talk. you order and everything about it.then your bank will send this evidence to VISA or MASTER CARD or other international payment organization.then just wait probably for 60 days…that’s what i have done .and the money was back. thanks to bank! if you want.just do like me! i hope my article would gets help

  20. Hugo

    They’re scammers! A paid the pre-order (GBP 23.99) and after that the unlock for Softbank Japan(130,00 GBP). They told that the unlock was available, so i paid and now im waiting for almost a year.

  21. AntonioV

    I preordered my iphone unlock for 20 pounds, after I paid I got a message saying that when my unlock is available I will be required to pay the remaining balance. Through the purchase process I did never see any of this info, it looked totally as if 20 pounds was the final price. When I asked the for a refund this is the answer I got “We cannot supply a refund for the Pre-Orders as there is cost associated with them that we cannot recoup.” I turns out that this info about preorders is at the very bottom of the FAQ section. I told this to Customer “Support” and they constantly ignored me and answered random things to the many emails I sent,. Besides that when I paid for my unlock the website stated “unlock will be available soon”. After one month and a half waiting I asked them for a refund again due to this new lack of transparency and coherence and this answer is all I got: “Its no ones fault it just the simple fact that there is no unlock available at this time, as soon as!
    there is we will be the first to know and we will notify you.”

    They have made me regret having used their “service” and now I will try to prevent others from being treated as I have been.

  22. pedro sanchez

    sorry correction I paid $60.91 american dollars to unlock iphone 5s AT&T USA on may 05/14 how much longer I need to wait until a call visa to get my money back??

  23. pedro sanchez

    well I paid $69 dollars to unlock my iphone 5s AT&T USA on may 05 how mach longer i need to wait until a call VISA to get my money back????

  24. Casey

    is the OFFICIALIPHONEUNLOCK really legit. there is number posted on the site and no picks up. you will always be second in the line. i waited for 35 mins.

    they are pure FAKE.

  25. Mido

    My iPhone locked to Rogers-Canda & I live in Egypt
    They offered to unlock my iPhone 4 16GB for £68.5
    But I’m still stuck in that my imei submitted to unlock server
    It is day four now
    All I wanna know a spasific timeframe
    Any help?

  26. Hi Dipin

    Are you sure they are legit ? I ordered an unlock with them for my AT&T phone. After waiting for a week, they wanted 90 pounds more bringing the total to 109 pounds. When I asked them, I don’t want to pay any more and initiated a charge back, they threaten me with Blacklisting IMEI number of my phone. Does a legitimate company behave this way ?


  27. I ordered iphone5 unlock (Telenor – Sweden) in August to get in queue by paying GBP 19.99.
    Further they asked to pay rest by telling that Unlock is available now and I paid GBP 45.
    (Issue1: This was a lie to get more money from customers even though Unlock isn’t available)

    Nothing happened for next 3-4 weeks. No change in status order status either. Was showing “Supplier holidays” all the time.
    (Issue2: Missleading customers by putting wrong status)

    I repeatedly wrote in support column asking for clarification, never get any response.
    (Issue3: Worst customer support)

    I dialed UK support phone number and i just got irritating response that “Unlock server is Down”.
    They recommend me to wait for couple of weeks. I waited and then again wrote on support column on 12 nov.

    After that they apologize and told that now its submitted to unlock server, it will be unlocked in 3 days.
    (Issue4: Another lie)

    I thought, now it work as status changed to “IMEI submitted to unlock server”. I waited again for 1 week and wrote in support requesting status on 19-Nov. No one responded.
    I again dialed in UK support phone number. Same irritating response (without the explanation that if server was down why the hell you will submit my order to unlock server).
    (Issue4: Horrible customer support)

    I again wrote to support page and to their sales AND no response yet again. This is Worst experience I am having with these guys.
    Status showed that they again submitted to unlock server even though UNLOCK isn’t available at all.
    (Issue5: Another Lie)

    Now I asked for refund and then you all know what might happen.
    No response at all.

  28. ravi

    i have iphone 4s locked to bell canada. i got it unlocked in delhi and used it with gavey sim.then i upgraded yje software to latest and phone no longer works can this website give your opinion

  29. Adam Daieh

    Do I need to jailbreak my phone to iphone factory unlock it?

  30. Hey, if you are having any issues, please let me know.
    I talked to them and they are saying that they had an issue with SoftBank and only 16GB phones were unlocked. But, that issue is resolved now.

  31. Adam

    First one was unlocked after about 3 months with my reminder to them and second one after 1 month. I was very patient, but never complained to them only asked kindly their support. My suggestion is, wait no longer than a month and then send them nice email. I wrote: “You should change time needed to unlock SB phones, but I understand it takes sometimes longer. However I will do very appreciate if you can take a look again and try to help me as I need a phone asap. PLEASE Sir.” (something like this)
    Being nice helped twice 🙂 I use now pre-paid cards in Holland, when I was in UK for holiday 2 weeks before, I inserted British one and all worked fine.
    Guys, I write about my own experience and I cannot be responsible for anything you encounter. I`m not associated with them either. Actually I`m still banned on their Facebook FP because I wrote stuff prior to unlock. You know what I mean. They have never unlocked me there, but I don`t care anymore.

  32. htuekhing

    how long did it take time to unlock japan softbank iphone

  33. jo alm

    Same exact thing happened to me. I was promised a refund for an unlock that they said was available at first and then not. Refund never came and I waited more than a month. And finally they unlocked it!

  34. Adam

    I thought too, they are scanners, but actually they did unlock my 2 Japanese SoftBank phones. Yesterday was unlocked another one after 1 month waiting.
    The way it worked for me was very strange. I was frustrated that first one didn’t get unlocked within 2-8 days they have on website. Then, I contacted support with kind words and…2 days Iater I received email with information about unlock and further procedure. The same story was with 2nd iPhone, but I asked kindly after a month and voila. I don’t need mobile routers anymore in Europe in order to use iPhones everywhere only as iPod. Now I have prepaid cards from routers inside both devices and I can make phone calls and surf the net. Besides, I connect to iTunes , do back ups, sync and all works so far.
    Good Luck guys. By the way, I paid 2 X £119,95, which was worth it. Cheaper than buying 2 my iPhones 4S models

  35. sam

    Hi, just wanted to say these guys are indeed legitimate. I ordered a pre unlock. Thats why it took so long. However they are genuine and able to unlock your device even if you are locked to a “non-common” service provider like me…
    So just ignore my comment above.

  36. Adi

    Guys, I have 2 iPhones 4S from Softbank. I cancelled my number because I moved to EU. In order to stay safe, I paid GBP120 to unlock my phone. It was on April 21st and my status said that my “IMEI submitted to unlock server” on April 22nd. Today is May 4th, but I still have my phone locked. Due to long holidays in Japan, I give them time to next week. It says on their website that it takes 2-8days.
    By the way, there was someone writing about asking his carrier in US for unlock and it was impossible, but those guys helped and a guy got unlocked. I hope I will have luck. I know Japanese for too long and sometimes I don`t want to believe it`s possible, but I took a risk.

  37. Kamote

    Hi. I also have an iPhone 5 from Softbank. YOu think theyll unlock it?

  38. Lupin

    No wonder, AT&T is 6 hours unlock. But not for pre-order unlocks like Softbank Japan. They keep you waiting and then you lost your refund. That is why all good review mostly AT&T users.

    Basically how I think it works is they have sources within the various carriers that submits these IMEI’s to be unlocked. Now these sources come an go, so when they lose a source they have to negotiate with that carrier again to get another one. When they failed to deal with that carrier, they started scamming people.

    Even I called Softbank myself they refuse to unlock my phone. So, my conclusion is this site is NOT really really trustworthy for pre-order unlocks. And yes for AT&T so on.

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